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Terms & Conditions

Definitions And Interpretation

Tutor Tailor: A business owned by Paula Baigent, trading as Tutor Tailor
Client: The party requesting Tuition. This is assumed to be the individual who initially contacts Tutor Tailor, unless otherwise stated.
Lesson: A period of time during which the Tutor promises to engage in Tuition for the Client, for which the Client promises to pay the Tutor.
Lesson Fee: Amount charged for a Lesson made up of the Tuition Fee and the Travel Expenses
Travel Expenses: Amount charged for the Tutor’s travel to and from a Lesson
Tuition: Any service supplied by a Tutor which has been requested by the Client.
Tuition Fee: Amount charged for Tuition during a lesson.
Tutor: The party offering Tuition for which payment is expected in return.

If you, the Client, request Tuition with a Tutor introduced to you by Tutor Tailor then you agree to abide by the Terms and Conditions stated below:

1. Lesson Canellation

If the Client cancels an arranged Lesson less than 24 hours before the Lesson is due to begin, for a reason other than an accident or an emergency, then the Client shall be obliged to pay a cancellation fee amounting to half of that cancelled Lesson’s fee unless a mutual alternative agreement has been made between the Client and the Tutor.
If the Tutor cancels an arranged Lesson less than 24 hours before the Lesson is due to begin, for a reason other than an accident or an emergency, then the Client is entitled to ask that a subsequent Lesson, up to the same duration, be offered by the Tutor at half of the agreed Lesson Fee unless a mutual alternative agreement has been made between the Client and the Tutor.

2. Payment

The Client shall pay the Lesson Fee directly to Tutor Tailor either through invoice, automatic payment or upfront credits.
When the client pays Tutor Tailor then Tutor Tailor will invoice the Client. The amount of the invoice will be the sum of a number of Lesson Fees. The Client must pay the full amount of the invoice on or before the due date on the invoice.
If the Client does not pay an amount due before the date when it was due then Tutor Tailor reserves the right to charge a late payment fee of up to £5 for each letter that is sent to the Client with regard to the amount owed. Such letters will be sent no more often than once each calendar month. Tutor Tailor also reserves the right to charge interest on any overdue amount at 8% above base rate.
In the case of a lesson fee dispute, the hourly lesson fee, confirmed when the tutor’s details were sent to the client, will be used.

3. Miscellaneous

Tutor Tailor reserves the right to request that a Tutor stop arranging Lessons with the Client at any time.
The Client shall not engage the Tutor without the consent and knowledge of Tutor Tailor.
On request, the Client must disclose, to Tutor Tailor, details of each Lesson given by the Tutor. This can be arranged through an introduction fee which is 20% of approximate number of lessons to follow.
Tutor tailor can arrange introduction to tutors for 20% of approximate lessons to follow.
The client is free to discuss fees with the tutor to negotiate a different price once introductions are made.

Data Protection Policy

Policy Prepared: 13th June 2023 – Review date: 13th June 2024

Introduction:

Tutor Tailor will need to collect information about clients, tutors, applicants and students. There will also be times where data is required from external organisations who we deal with. This policy ensures that all legal data protection guidelines are followed and includes how we use, store and handle data.

GDPR Article 4 defines Personal data as any information that relates to an identified or identifiable living individual who can be identified directly or indirectly from the information.

Why This Policy Exists:

Tutor Tailor protects the rights of both employees and clients to ensure that there are no data breaches. The company is transparent about its processes and it is a mandatory requirement that all tutors and clients adhere to the acceptable usage policy.

The policy ensures:

No breach of confidentiality
Choice for individuals regarding the handling of their data
No reputational damage

Tutor Tailor will hold and handle data for: Tutors, clients, client enquiries, tutor applications, students.

Type of information and data stored:

Personal (name, NI number etc)
Characteristics (gender, age etc)
Work record and qualifications
Relevant medical information
Safeguarding information
Assessment information for students
Individual tutor reports
Addresses
Payroll information
Bank details held through Stripe

The Data Protection Act 1998 sets out the regulations for how all companies and organisations collect, handle and store information, whether it be electronically or on paper. Tutor Tailor’s administration is electronic and we ask that no information is stored on paper.

The principles of the act state that data must:

Be processed fairly and lawfully
Be obtained only for specific, lawful purposes
Be adequate, relevant and not excessive
Be accurate and kept up to date
Not be held for any longer than necessary
Processed in accordance with the rights of data subjects
Be protected in appropriate ways
Not be transferred outside the European Economic Area (EEA), unless that country or territory also ensures an adequate level of protection

Tutor Tailor General Guidelines:

Data should be collected and stored electronically using TutorCruncher. If any data has been written on paper, it should be shredded immediately after transfer to electronic storage
Strong passwords should be used for personal login area
Data should not be disclosed to anyone outside of the organisation, either formally or informally
Data should be regularly reviewed and updated. If no longer required, it should be disposed of securely
If any staff is unsure about any of our data protection processes, they must ask for further clarification

Data Storage:

All data should be stored electronically using Tutor Cruncher’s CRM system. If, for any reason, data has been stored on paper, it must be filed in a locked unit
Any printouts, including student’s work, should be disposed of when finished with
Data stored on external devices, such as USB sticks or a CD should be locked in a secure unit
All efforts should be made to ensure that software and servers are protected from hackers or viruses
Personal data will not be stored for any longer than necessary
Unattended computers should always be locked

Data Use:

Only required data should be collected
Data should only ever be used for its intended purpose

Transfer Limitation:

Personal data shall not be transferred to a country outside the EEA unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data as determined by the European Commission or where the organisation receiving the data has provided adequate safeguards.

Processing means anything done with personal data, such as collection, recording, structuring, storage, adaptation or alteration, retrieval, use, disclosure, dissemination or otherwise making available, restriction, erasure or destruction. These may be provided by a legally binding agreement between public authorities or bodies, standard data protection clauses provided by the ICO or certification under an approved mechanism.

This means that individuals’ rights must be enforceable and effective legal remedies for individuals must be available following the transfer. It may also be possible to transfer data where the data subject has provided explicit consent or for other limited reasons.

Withdrawal Of Consent:

Data subjects must be easily able to withdraw consent to processing at any time and withdrawal must be promptly honoured. Consent may need to be reviewed if personal data is intended to be processed for a different and incompatible purpose which was not disclosed when the data subject first gave consent.

Individual Rights:

Staff as well as any other ‘data subjects’ have the following rights in relation to their personal information:

To be informed about how, why and on what basis that information is processed
To obtain confirmation that personal information is being processed and to obtain access to it and certain other information, by making a subject access request
To have data corrected if it is inaccurate or incomplete
To have data erased if it is no longer necessary for the purpose for which it was originally collected/processed, or if there are no overriding legitimate grounds for the processing (‘the right to be forgotten’)
To restrict the processing of personal information where the accuracy of the information is contested, or the processing is unlawful .
In limited circumstances to receive or ask for their personal data to be transferred to a third party in a structured, commonly used and machine-readable format
To withdraw consent to processing at any time (if applicable)
To request a copy of an agreement under which personal data is transferred outside of the EEA.
To object to decisions based solely on automated processing, including profiling
To be notified of a data breach which is likely to result in high risk to their rights and obligations
To make a complaint to the ICO or a Court.

Data Accuracy:

Any data collected should be accurate, regularly reviewed and updated if required

Subject Access Requests:

Any individual who has shred data with Tutor Tailor has the right to access that data
All persons have the right to ask how Tutor Tailor has used any data relating to them
Any subject access requests must be made by email
Tutor Tailor will always verify the identity of any persons making such a request

Disclosing Data For Any Other Use:

Tutor Tailor will only disclose information to law enforcement agencies if requested

Providing Information:

All individuals who share data with Tutor Tailor will be told how their data is being used and must give permission

GDPR:

Tutors will make contact with clients through TutorCruncher emails rather than a personal email address. No information will be shared outside of the agency or via social media. If the client contacts the tutor directly, Tutor Tailor will need to approve the contact before communications commence.

Tutor Tailor uses the secure finance system Stripe and will not take payment outside of this system.

A student aged between 12 and 16 would be required to give consent themselves and, in addition, consent should also be obtained from the student’s parent or guardian. In the case of students under the age of twelve consent of a parent or guardian will suffice. Individuals aged 18 or older may give consent themselves.

Data Breaches:

A data breach may take many different forms:

Loss or theft of data or equipment on which personal information is stored
Unauthorised access to or use of personal information either by a member of staff or third party
Loss of data resulting from an equipment or systems (including hardware or software) failure
Human error, such as accidental deletion or alteration of data
Unforeseen circumstances, such as a fire or flood
Deliberate attacks on IT systems, such as hacking, viruses or phishing scams
Blagging offences where information is obtained by deceiving the organisation which holds it

Any breaches must be reported immediately. Serious breaches will be reported to the Information Commissioner’s Office